Rana el Kaliouby:
We live in a world full of advanced technology with lots of smart but no heart—lots of cognitive intelligence (IQ) but no emotional intelligence (EQ). Although designed primarily to interface humans, today’s technology lacks social and emotional skills, making for superficial, ineffective, and often frustrating interactions. Artificial emotional intelligence or emotion AI can change all of this, transforming the world as we know it.
What if our devices and apps could sense our emotions and cognitive and mental states the way humans do and adapt to them? What if businesses could truly understand the emotional connection they have with their customers? What if technology could augment our emotional intelligence abilities, now that most of our interpersonal connections happen online?
Rana el Kaliouby lays out a vision for an emotion-enabled world of technology, sharing the inner workings of a multimodal emotion sensing platform that identifies emotions through facial expressions and tone of voice. Along the way, Rana explores the broad applications and ethical implications of this technology.